Inviting Curiosity.

Rewarding Innovation.

The digital world is ever evolving. Everyday we collaborate and encourage new ideas and disruptive approaches to protecting life online. We are driven by the diverse thinking and experience that our Fellows bring to the table, embracing discovery as we build the best counter-exploitation platform in the world.

Our laboratory culture creates an environment where Innovation Fellows not only share in the excitement of discovery but where inventors share in the ownership of the products they develop. Succeeding together, we share in the victory as we build a safer digital world and a brighter future.

ARE YOU A PASSIONATE, CURIOUS CREATOR? LEARN MORE ABOUT THE BENEFITS OF BECOMING A FELLOW!

Open Opportunities

Operations - Customer Success Manager (2 openings)

Operations Team, reports to Chief Customer Officer

EXPERIENCE

Intermediate to Master (5-15+ yrs experience)

WHAT YOU’LL NEED

  • An aspiration to do something with a social mission, make customers happy, solving problems every day and being recognized for that success. Freedom to create, and be rewarded for, innovative methods to make and keep customers happy.
  • 5+ years of relevant professional experience
  • Experience owning and managing the post-sales implementation in collaboration with technical teams, marketing teams and Support teams
  • Experience owning and managing the post-sales implementation in collaboration with technical teams, marketing teams and Support teams
  • Experience with or knowledge of field sales or account management working towards up-sell and cross-sell opportunities and owning the renewals process
  • A deep understanding of SaaS Software, Cybersecurity, and Cloud Computing
  • A strong aptitude for using various programs and tools, including, but not limited to: Salesforce, Excel, PowerPoint, etc
  • Be eligible and willing to obtain a Security Clearance
  • Excellent Communication skills: knowing who, what, when, where, how, and why and acting effectively as a representative of Grey Market Labs
  • Impeccable organizational habits, attention to detail, high emotional intelligence, and superb problem solving skills
  • Bonus points for: college degree(s), compelling life or work experience, track record of success, clear progression/links between career choices

A DAY IN THE LIFE

  • First, understand and own our mission and business – its place in the market space, the value that Replica provides and the profile of our customers and users
  • As the front-line for your company, foster and manage strong, strategic, long-term client relationships
  • Take ownership of strategic planning and progress tracking to ensure the timeliness, effectiveness, and overall success of client relationships from implementation and beyond
  • Communicate value to clients on a regular basis
  • Identify opportunities for growth and build strategic plans to execute
  • Contribute to the development and sharing of best practices and assist with the growth of the Grey Market Labs client facing team
  • Drive overall customer satisfaction, adoption, and customer interest in additional products
  • Contribute to team and cross-functional projects and initiatives
  • Approximately 25% travel
  • Devise, Present and Implement robust annual communications strategy

BENEFITS

  • Competitive salary
  • Equity Options in Early Stage Company
  • Incentive bonus structures, recognizing and rewarding impact and customer growth
  • Company Perks: things like your own technology budget
  • Time when you need it: Unlimited PTO
  • Committed to flexibility in benefits, with the option for Free health insurance for employees, dental, vision, life and disability, 401k, spending accounts and wellness
  • Remote and Flexible work arrangements
APPLY NOW

Operations - Business, Marketing and Sales Coordinator (1 opening)

Operations Team, reports to Chief Executive Officer

EXPERIENCE

Junior to Intermediate (0-5 yrs experience)

Grey Market Labs is looking for a self-motivated Business, Marketing and Sales Analyst for our growing data privacy and protection business. In this role, you will work closely with our leadership team, developers, advisors and partners to drive and enable growth by expanding our capacity and business opportunity pipeline.

WHAT YOU’LL NEED

  • An aspiration to do something with a social mission, be part of a startup environment with a wide breadth of responsibility, solving problems every day and being recognized for that success. Freedom to create, and be rewarded for, innovative methods to find and build business and make customers happy
  • As part of an early stage technology business, our market changes rapidly – from the latest in cloud computing, SaaS, AI to data protection and privacy – so maintaining awareness of the market, opportunities and building the processes to do that are key to success
  • Desire to help drive our business and social mission to “protecting life online” by understanding our customers and their needs in data privacy and data protection, then partnering with engineering teams to overcome customer challenges
  • Experience that would fit for this role:
    • Degree in Business with a focus on IT
    • Proven success working with clients, experience with people success
    • Understanding of the security, privacy or information technology industry
    • Bonus points for: compelling life or work experience, track record of success, clear progression/links between career/internship choices

A DAY IN THE LIFE

  • First, understand our customers and their business
  • Build partnerships with company Engineers to understand the products and offerings, with a focus on how industry verticals approach data privacy and data protection
  • Position is 95% proactive – responsible for creating repeatable processes to find new opportunities, track and monitor variety of sites for upcoming proposals, collaborate with business leads on prioritization, and lead proposal responses
  • Develop new or updated sales and marketing materials to communicate to customers and stakeholders, including our social media and websites
  • Direct customer liaison, providing system support and troubleshooting, understanding of customer problems and potential resolutions
    Support marketing campaigns and lead execution of company events from webcasts to in-person hosted events

BENEFITS

  • Competitive salary
  • Incentive bonus structures, recognizing and rewarding impact on and customer growth
  • Company Perks: things like your own technology budget
  • Time when you need it: Unlimited Vacation and Sick Time
  • Committed to flexibility in benefits, including Free health insurance for employees
  • Flexible work arrangements, including remote work
APPLY NOW

Engineering - User Experience/User Interface (1 opening)

Engineering Team, reports to Engineering team

EXPERIENCE

Intermediate to Master (5-15+ years experience)

WHAT YOU’LL NEED

  • An aspiration to do something with a social mission, make customers happy, solving problems every day and being recognized for that success. Freedom to create, and be rewarded for, innovative products or features that protect privacy or counter exploitations online
  • As part of our senior technical team, develop the joy that comes from using a useful and intuitive technical product. Drive the experience across internet-based tools, web pages, mobile applications, end-user guides, training, marketing and printed materials.
  • Ability to collaborate daily (remote and in-person) with the team and customers, elicit needs, gather feedback, create recommendations and execute updates to the user environment.
  • Understanding of the current technology in security, privacy and other related products.
  • Bonus points for: college degree(s), compelling life or work experience, track record of success, clear progression/links between career choices.

A DAY IN THE LIFE

  • First, understand our customers and their business. Then build against our growing backlog of vetted customer needs. Refining the solutions, eliminating inefficiencies to improve performance and swarming around new features with your colleagues.
  • Rapid, collaborative development to get products out to the market in areas such as: o User interface design for web-based applications that support in-depth online research. o Responsive applications for configuration and monitoring of overall system performance o Demonstration systems for public, registered access o Customer relationship management – receiving and giving feedback from end users
  • Individual R&D, bringing new innovations to bear in striving to eliminate exploitation online.
  • Provide on-site support to marquee customers, responsible for sharing insights from customer support and identifying new opportunities for our products with those customers.
  • Collaborate daily with seasoned leaders and technical experts, work closely with customers and company stakeholders.

BENEFITS

  • Competitive salary
  • Equity in early stage company
  • Incentive bonus structures, recognizing and rewarding impact on and customer growth
  • Company Perks: things like your own technology budget
  • Time when you need it: Unlimited Vacation and Sick Time
  • Committed to flexibility in benefits, with the option for Free health insurance for employees
  • Flexible work arrangements
APPLY NOW

Engineering – Software Development (2 openings)

Engineering Team, reports to Chief Engineer

EXPERIENCE

Junior to Advanced (3-15 years experience)

WHAT YOU’LL NEED

  • An aspiration to do something with a social mission, make customers happy, solving problems every day and being recognized for that success. Freedom to create, and be rewarded for, innovative products or features that protect privacy or counter exploitations online
  • Desire to help drive our business and social mission of “protecting life online” by building the next generation of software and cloud services to address emerging online threats.
  • Experience that would fit for this role: a full stack engineer, with broad experience in programing and learning new languages (JavaScript, Java/C++, Python, we love them all), web services and API level integrations, cloud-based computing and storage.
  • We use techniques leveraging containerization, native cloud services, open source software, artificial intelligence. You don’t need to know them all but we control our environment from the hardware through to the modification of OS and applications hosted on our platform, so you need to be able to jump right in and provide value from day one.
  • Understanding of the current technology in security, privacy and other related products.
  • Bonus points for: college degree(s), compelling life or work experience, track record of success, clear progression/links between career choices.

A DAY IN THE LIFE

  • First, understand our customers and their business. Then build against our growing backlog of vetted customer needs. Refining the solutions, eliminating inefficiencies to improve performance and swarming around new features with your colleagues.
  • Provide on-site support to marquee customers, apply Grey Market Labs products in solving customer problems, responsible for sharing insights from customer support and identifying new opportunities for our products with those customers.
  • Rapid, collaborative development to get products out to the market.
  • Individual R&D, bringing new innovations to bear in striving to eliminate exploitation online.
  • Ability to be a direct customer liaison, providing front-line support for customer challenges and system support and troubleshooting, understanding of customer problems and potential resolutions. As we grow, partnering with Customer Success Managers.

BENEFITS

  • Competitive salary
  • Stock Options
  • Incentive bonus structures, recognizing and rewarding company impact and growth
  • Company Perks: things like your own technology budget
  • Time when you need it: Unlimited Vacation and Sick Time
  • Committed to flexibility in benefits, with Free health insurance for employees
  • Flexible work arrangements
APPLY NOW

Engineering – Security, full stack (0 openings)

Engineering Team, reports to Chief Engineer

EXPERIENCE

Intermediate to Master (5-15+ yrs experience)

WHAT YOU’LL NEED

  • An aspiration to do something with a social mission, make customers happy, solving problems every day and being recognized for that success. Freedom to create, and be rewarded for, innovative products or features that protect privacy or counter exploitations online
  • Desire to help drive our business and social mission of “protecting life online” by building the next generation of software and cloud services to address emerging online threats.
  • Experience that would fit for this role: a full stack engineer with deep experience in application, network and infrastructure security. This includes securing web services, communications, cloud and hybrid environments.
  • We use techniques leveraging containerization, native cloud services, open source software, artificial intelligence. You don’t need to know them all but we control our environment from the hardware through to the modification of OS and applications hosted on our platform, so you need to be able to jump right in and provide value from day one in understanding the security landscape and threats to our environment.
  • Deep understanding of the most current security techniques, protocols, and patterns.
  • Experience with network security and networking technologies and with system, security, and network monitoring tools.
  • Bonus points for: college degree(s), compelling life or work experience, track record of success, clear progression/links between career choices.

A DAY IN THE LIFE

  • First, understand our customers and their business. Then build against our growing backlog of vetted customer needs. Refining the solutions, eliminating inefficiencies to improve performance and swarming around new features with your colleagues.
  • Reviewing architecture and software designs to ensure that secure design patterns and technologies are being leveraged.
  • Keeping up with Common Vulnerabilities and Exposures (CVEs) and implementing patches and updates to our products to mitigate those vulnerabilities in a timely manner.
  • Implementing monitoring and incident response systems to identify and report threats and make real time decisions to avoid compromise.
  • Conduct regular Red Team evaluations of software and hardware products.
  • Rapid, collaborative development to get products out to the market.
  • Individual R&D, bringing new innovations to bear in striving to eliminate exploitation online.
  • Ability to be a direct customer liaison, providing front-line support for customer challenges and system support and troubleshooting, understanding of customer problems and potential resolutions. As we grow, partnering with Customer Success Managers.
  • Provide on-site support to on-prem or hybrid customers, responsible for sharing insights from customer support and identifying new opportunities for our products with those customers.

BENEFITS

  • Competitive salary
  • Stock Options
  • Incentive bonus structures, recognizing and rewarding impact on and customer growth
  • Company Perks: things like your own technology budget
  • Time when you need it: Unlimited Vacation and Sick Time
  • Committed to flexibility in benefits, with the option for Free health insurance for employees
  • Flexible work arrangements
APPLY NOW